No Hidden Door

Insight Exchange (DVSM) · Website audit + reports + guidance + art collection · 2021–2022

Summary

No Hidden Door reframes every sector as a possible “door” to information and support for victim-survivors of domestic, family and sexualised violence — and argues that because safety and communication are inextricably linked, the quality and safety of public-facing communication (especially websites) is itself a safety matter. Many victim-survivors only ever browse a website and never make contact, so unclear, opaque or unsafe digital “doors” can extend an abuser’s control and leave people unable to navigate support.

Between October and December 2021, Insight Exchange audited 200+ websites across five industries (including NSW Health, Employee Assistance Programs, support services, and police) as sample doors in the information ecosystem, publishing an executive summary and per-sector reports. The work includes practical guidance for industry staff who design website content and functions relating to violence and abuse — focused on content and function rather than aesthetics — and a commissioned art collection by Louise Whelan dramatising how the burden of effort to find, ask for and access help currently falls on the victim-survivor.

Connections

Produced byInsight Exchange
PromotesDiscreet Access
- Calls for “discreet, dignified and supportive” digital doors.
AddressesTech-Enabled Abuse
- Opaque communication lets people using abuse extend control.
CentresVictim-Survivor
AddressesDomestic Family and Sexualised Violence

Sources

https://www.insightexchange.net/no-hidden-door/

Tags: #resource #report #communication-design

Backlinks

Linked Pages

domestic-family-and-sexualised-violence

Domestic Family and Sexualised Violence

Domestic, family and sexualised violence (DFSV) is the framing used across Australia — and by Insight Exchange — to name the spectrum of violence and abuse occurring within intimate, family and domestic relationships, including its sexualised dimensions. It maps onto Domestic Violence, Intimate Partner Violence and Sexual Violence while deliberately keeping family relationships and lived experience in view.

In this vault

Subtype ofGender-Based Violence
CentresVictim-Survivor

victim-survivor

Victim-Survivor

Victim-survivor is the term used in much lived-experience-led practice (including Insight Exchange’s) for a person who has been subjected to violence and abuse. It deliberately holds both realities at once — the harm done to a person and their ongoing agency — and signals a stance of centring that person’s own meaning, pace and decisions, as in Trauma-Informed Design and Survivor-Centered Design.

In this vault

Related toTrauma-Informed Design
Subjected toGender-Based Violence

tech-enabled-abuse

Tech-Enabled Abuse

Tech-enabled abuse (also called technology-facilitated abuse) is the use of everyday digital tools — phones, accounts, smart-home devices, trackers, social media — to monitor, control, intimidate, or harm a partner, ex-partner, or family member. It is rarely a separate “online” problem: surveillance and harassment through devices typically operate as one channel of a broader pattern of Coercive Control, and they frequently overlap with offline Stalking and physical violence. NNEDV’s Safety Net Project notes that abusers are “often very determined to maintain control,” and technology is one of many tools they use; the abuse “does not always remain online and could escalate to other forms of violence.” Australia’s eSafety Commissioner frames it as conduct including monitoring and surveillance, cyberstalking with tracking, impersonation, hacking, and harassment, deployed within Intimate Partner Violence and Domestic Family and Sexualised Violence.

The category spans covert spyware (Stalkerware), GPS and Bluetooth Location Tracking Abuse, account takeover, and the weaponising of shared devices and family plans. Because the same features that protect a Victim-Survivor — Location Sharing, cloud backups, “find my device” — can be turned against them, tech-enabled abuse sits in permanent tension with Privacy and Safety and is the threat model any Personal Safety Apps design must take seriously through Discreet Access, minimal data retention, and Trauma-Informed Design.

In this vault

Sources

discreet-access

Discreet Access

Discreet access is the cluster of UX patterns that let a person reach safety tools without an abuser, bystander, or a monitored device noticing. In practice this means disguised or “cloaked” launchers (apps that present as a news reader or weather app), silent or stealth alerting that fires an SOS while an innocuous home screen stays on display, fake-call screens that fabricate an excuse to leave a room, hidden trigger gestures (e.g. a triple-tap on the screen edge), and a deliberate refusal to store call logs or alert history that could later be discovered. Some pilots go further and ship with no app name and no obvious icon, sending an in-app call to police without the user having to speak. These choices assume the threat model of Tech-Enabled Abuse and Coercive Control: that the device itself may be surveilled, and that being seen seeking help is its own danger.

Discreet access is a concrete expression of Trauma-Informed Design — control left with the user, defaults that fail safe — and it is a defensive response to Stalkerware and Location Tracking Abuse. It overlaps with the Panic Button (the quietest possible trigger) and with quick-exit affordances that scrub a screen instantly. The same cloaking that protects a Victim-Survivor can, however, create a Privacy and Safety tension: hidden tools are harder to audit, and a feature designed to evade an abuser can resemble the very disguise techniques abusers use, so the design must center the survivor’s own assessment of risk.

In this vault

Part ofTrauma-Informed Design
Protects againstStalkerware
Related toPanic Button
Tension withPrivacy and Safety

Sources

https://9to5mac.com/2022/05/24/domestic-violence-app/
https://violencereductionalliance.co.uk/hollie-guard/
https://www.techsafety.org/spyware-and-stalkerware-phone-surveillance

Tags: #concept #ux #safety

insight-exchange

Insight Exchange

Domestic Violence Service Management (DVSM) · Australia · Registered charity (ABN 26 165 400 635)

Summary

Insight Exchange is an Australian initiative established, developed and governed by Domestic Violence Service Management (DVSM). Rather than an app, it is a body of lived-experience-led resources that centre the dignity and agency of people subjected to domestic, family and sexualised violence — and that support the people and institutions around them to respond well. Its material is organised around Listening, Exploring, Responding, Learning and Participating, and is published in multiple languages (including Spanish and Arabic).

Its design philosophy is a useful counterpoint to the “panic button” model of safety tech: instead of a device that summons help in a crisis, Insight Exchange produces reflective resources (e.g. My Safety Kit), practice programs for responders (e.g. Responders Lab), and communication-ecosystem audits (e.g. No Hidden Door) grounded in what victim-survivors say keeps them safe and well.

Connections

Informed byTrauma-Informed Design
CentresVictim-Survivor
AddressesDomestic Family and Sexualised Violence
ProducesMy Safety Kit
ProducesResponders Lab
ProducesNo Hidden Door

Sources

https://www.insightexchange.net/

Tags: #org #australia #lived-experience